Privacy Policy

Noel Holiday Lighting LLC (“Noel Holiday Lighting,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. Noel Holiday Lighting LLC is a Delaware limited liability company providing holiday lighting and related services in Tennessee.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request a quote, schedule an appointment, communicate with us, or use our services.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Name
• Email address
• Telephone number
• Service address
• Billing information
• Property and project information
• Quote requests
• Appointment and scheduling information
• Photographs or information regarding your property
• Communications you send to us
• Information submitted through website forms

We may also automatically collect certain technical information when you visit our website, including IP address, browser type, device information, pages visited, referring website, cookies, and similar usage information.

2. How We Use Your Information

We may use personal information to:

• Respond to quote and service requests
• Schedule consultations and installations
• Provide estimates and proposals
• Communicate regarding appointments
• Provide installation and service updates
• Provide customer support
• Process payments
• Maintain customer records
• Provide removal, maintenance, warranty, and storage services
• Improve our website and services
• Prevent fraud and protect our business
• Comply with legal and regulatory requirements
• Send communications you have requested or consented to receive

3. SMS and Text Message Privacy

When you provide your mobile telephone number and affirmatively consent to receive text messages from Noel Holiday Lighting LLC, we may send you text messages concerning your quote request, appointments, scheduling, installation, service updates, customer support, and other communications covered by the consent you provided.

Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with service providers that assist us in delivering our messaging services, such as telecommunications providers, messaging platforms, and technology vendors, solely as necessary to provide those services.

Text messaging originator opt-in data and consent information will not be shared with any third parties for their own marketing or promotional purposes.

4. How We Share Information

We do not sell your personal information.

We may disclose information to trusted service providers that perform services on our behalf, including:

• Website and hosting providers
• Customer relationship management providers
• SMS and telecommunications providers
• Payment processors
• Scheduling providers
• Email providers
• Analytics providers
• Contractors or service providers assisting in fulfilling requested services

These providers may receive information only as reasonably necessary to perform services on our behalf.

We may also disclose information when required by law, legal process, court order, governmental request, or when reasonably necessary to protect our rights, customers, employees, property, or the public.

5. Payment Information

Payments may be processed through third-party payment processors. We may not directly store complete payment card information. Payment processors maintain their own privacy policies and security procedures regarding payment information.

6. Cookies and Analytics

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website traffic, measure performance, and improve our services.

You may adjust your browser settings to restrict or disable cookies. Some website features may not function properly if cookies are disabled.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business and customer records, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.

9. Privacy Rights

Depending upon applicable law and your place of residence, you may have certain rights concerning your personal information. These may include the right to request access to, correction of, or deletion of certain personal information and, where applicable, rights concerning the processing or use of personal information.

Requests may be submitted using the contact information below. We may need to verify your identity before completing certain requests.

10. Children's Privacy

Our website and services are intended for adults seeking holiday lighting services and are not directed toward children under 13. We do not knowingly collect personal information from children under 13.

11. Third-Party Links

Our website may contain links to third-party websites or services. Noel Holiday Lighting LLC is not responsible for the privacy practices, security, or content of third-party websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, technology, services, or legal requirements.

The updated policy will be posted on this website with a revised “Last Updated” date.

13. Contact Us

If you have questions regarding this Privacy Policy, your personal information, or our privacy practices, please contact us.